Now Hiring - Export Sales Coordinator in Agoura Hills, CA

JOB SUMMARY:

The Export Sales Coordinator holds a crucial role in managing and facilitating the seamless execution of export operations. This position requires close collaboration with suppliers, freight forwarders, customs authorities, and internal teams such as Shipping, Accounting, and Sales, to ensure efficient end-to-end export processes. The ideal candidate will possess excellent organizational skills and a focus on delivering exceptional customer service.

You will interact with international distributors and customers to provide and process information in response to inquiries, concerns and requests about orders, products, services, availability, tracking, logistics and shipping. The Export Sales Coordinator will be responsible for entering customer quotes and orders for products and parts into our ERP system. The Export Sales Coordinator will provide follow-up of orders, such as verifying the availability of product, arranging export logistics and documentation and ensures we meet our export compliance procedures. The candidate must also be familiar with Excel, Word, Pdf, ocean & air logistics, working with forwarding companies, some export industry knowledge will be helpful.

KEY TRAITS AND CHARACTERISTICS:

• Able to focus on the big picture while being passionate about every minute detail
• An excellent communicator and comfortable working with cross-functional teams
• A true Problem Solver – can think holistically and present scenarios to solve the problem at hand
• Comfortable operating in ambiguity. Apply process where it creates value, and design process where necessary

KEY RESPONSIBILITIES:

• Deal directly with international distributors and customers either by telephone or electronically.
• Respond promptly to international distributor and customer inquiries
• Handle and resolve distributors and customers issues, inquires, complaints, and concerns
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Process orders, forms, applications, and requests
• Direct requests and unresolved issues to the designated department or manager
• Manage distributors’ accounts
• Keep records of distributor and customer interactions and transactions
• Record details of inquiries, comments, and complaints
• Keep up to date with product and service changes as they occur
• Communicate and coordinate with internal departments
• Follow up on international distributor and customer interactions
• Familiar with Freight Forwarder and Shipping with Customs
• Coordinate with Purchasing, Logistics, Carriers, and offshore manufacturers for timely shipping and delivery of orders
• Makes bookings with ocean carriers and maintain booking sheets.
• Coordinates orders with packinghouses, customers, ocean carriers, truckers.
• Assists in creating price quotations for all international markets.
• Reviews and negotiates import and export letters of credit.
• Sends packing instructions to warehouses and suppliers
• Prepares sales documents, including COI’s
• Responsible for incoming calls, emails, faxes from international customers, forwarders, etc.
• Supports our Sales representatives
• Handles a high-volume of emails and documentation
• Provides prompt and accurate creation of quotes and orders in ERP: Account number, Model/Part number, price, payment terms, freight terms, delivery text information, availability information, etc.
• Responds and follows-up on orders and customer requests to guarantee customer satisfaction: model number, part number, pricing, availability, tracking shipments, export documentation, etc.
• Notifies customer of any pertinent changes made to sales order and provides updated order confirmation
• Follow up on Open Order report provided once a week via department email
• Cooperates, communicates and follows-up with customers, co-workers, supervisors, and other department contacts in order to guarantee customer satisfaction
• Works closely with freight forwarding companies on air and ocean shipments and complies with export shipping documentation
• Prepares the required export shipping documents
• Ensures the accuracy of return materials authorizations (RMA)
• Maintains accurate parts books and Export notes to enable prompt answers to customer inquiries
• Participates in the development and implementation of departmental procedures and methods.
• Understands and ensures that export shipments meet our export compliance procedures
• Complies with all departmental and company-wide policies and procedures.
• Prepare, review, and process all export documentation, including commercial invoices, packing lists, certificates of origin, and export licenses.
• Ensure compliance with international trade regulations and customs requirements for each destination country.
• Liaise with suppliers and manufacturers to coordinate product availability and readiness for export.
• Collaborate with freight forwarders and shipping carriers to arrange cost-effective and timely transportation of goods.
• Stay updated on export regulations, trade embargoes, and sanctions to ensure legal and ethical export practices.
• Coordinate with customs brokers and authorities to facilitate smooth customs clearance processes.
• Work closely with the warehouse team to ensure accurate inventory counts and efficient export order fulfillment.
• Monitor and track shipments to provide real-time updates on delivery status to customers and internal stakeholders.
• Prepare regular export reports, including shipment schedules, transit times, and delivery performance.
• Identify potential risks in export processes and implement proactive measures to mitigate them.
• Handle any issues or delays related to exports and communicate effectively to stakeholders.
• Collaborate with the sales and customer service teams to address customer inquiries and provide exceptional service throughout the export process.
• Ensure prompt and accurate responses to customer queries regarding shipments and delivery updates.
• Other tasks and duties as assigned by management.

REQUIREMENTS AND TECHNICAL COMPETENCIES:

• Some college preferred. High school diploma, general education degree or equivalent is required
• 2-3 years of experience in Call Center, Customer Service, Order Processing or related field
• Strong PC skills and working experience, including general internet use and MS Office Suite(Word, Excel, Outlook) and web‐based and Windows-based software and databases.
• Ability to type (45-60 WPM)
• Strong working knowledge of ERP systems
• Knowledge of customer service principles and practices
• Knowledge of Freight Forwarding Ocean Export operations and shipping
• Familiar with Freight Forwarder and Shipping with Customs
• Familiar with Duty Drawbacks
• Familiar with international shipping documents such as commercial invoices, packing lists, and bills of lading, along with INCOTERMS (2010 and 2020) and harmonized tariff codes.
• Ability to analyze processes and develop valid solutions to resolve issues at hand
• Excellent judgment, reasoning, and problem‐solving skills
• Strong written and oral communication skills
• Professional demeanor
• Highly motivated and target-driven
• Knowledge of administrative procedures
• Bilingual in English and a language other than Spanish preferred
• Listening skills
• Attention to detail and accuracy
• Data collection and order entry skills
• Exercises tact and discretion in interpersonal contacts.
• Respects confidentiality of privileged information
• Strong attention to detail and excellent organizational skills.
• Exceptional communication and interpersonal abilities to liaise with suppliers, customers, and internal teams.
• Ability to prioritize tasks, handle multiple projects simultaneously, and meet tight deadlines.
• Proficiency in using export-related software/tools and knowledge of export regulations, international trade practices, and shipping logistics a plus.

WORK ENVIRONMENT and PHYSICAL DEMANDS:

· This job operates in a professional office environment.

· This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines and various computer programs.

· Required to sit, stand, walk, climb stairs, touch, see, and hear.

· While performing the duties of this job, the employee is regularly required to walk, talk, and hear as well as sit for long periods of time.

· The noise level in the work environment is typical of that of an office.

· Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

· Work requires sitting, writing and correctable vision; frequent use of fingers, hearing, speaking, with occasional light and moderate lifting, light and moderate carrying, reaching, walking, standing and twisting.

· Work requires ability to read documents, reason, deal with multiple concurrent tasks, communicate both verbally and in writing.

BendPak Inc. is an equal opportunity employer. Applicants are considered for employment without regard to race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state or local law.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus pay

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Agoura Hills, CA 91301: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person